Point Group Care, LLC provides the highest quality of rehabilitation and nursing care for skilled nursing facilities, assisted livings, and independent living communities in Massachusetts. Our SNF Spotlight Series host, Yitz Rubin, spoke with the Chief Operating Officer at Pointe Group, Chris Hannon, about the effects that the COVID-19 pandemic has had on them.
In their enlightening conversation, Hannon mentions a change in the way he manages his team. Prior to COVID, his management strategies including walking around the facility, observing and interacting with residents and staff. Once the pandemic began in March, he could no longer do so.
“You rely on leadership to help guide, resource, provide support … and to direct best practice to ensure that it is going the way it should be. We had to execute an emergency staffing plan, an emergency pandemic plan, and establish communication control. I had to do this with all my leadership (at the building) out because they had all tested positive.” Watch our interview to learn more about how Chris Hannon, and the team at Pointe Group Care, LLC managed and control and an outbreak at the beginning of COVID-19.